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080 17 70 Contact Us

BANK@NET HELP LOG IN

Simple, easy to use and convenient online banking. Enter, pay, check accounts, transactions, balances or order our products (services). See how easy it is.

 Login with SMS Token or use biometric login.

 One password for online & mobile bank.

Updated and improved for you.

Convenient and innovative design.



Not a user yet? How to register for (m)Bank@Net?

BECOME A USER

Click and follow the steps.

You need:

Cell phone number
Tax number
PIN of your selected bank card

Locked user account, forgotten username or password?

FORGOTTEN PASSWORD

Easy!

Reset your password
Forgotten username
Unlock your user account.

You Need:

Tax number
PIN of your selected bank card

Nova KBM



Enter and use online banking with SMS token

ENTER

Enter your username and your 6-digit personal password to enter.

After clicking on the LOG IN button, you will receive an SMS token, which you enter in the appropriate box:

Did you know?

How do I become a user? 

You must be over 18 to register online. If you want to register to (m)Bank@Net and you are agee 15 do 18 it is possible to do so in Branch with parental guidence, who has to sign consent.

Access to the online bank is free of charge for all users. The monthly fee for the online bank is charged according to the current price list of the bank and is published here.

For Komplet and Premium bundle holders, use of the online and mobile bank is included in the price and they can make all payments (up to EUR 50,000) at the online bank without compensation.

Replacing an existing security element with SMS token 

SMS token information screen first appears. Clicking on the CONTINUE button will begin the process of changing your SMS token security element.
Select or enter the mobile number to which you want to receive SMS tokens, and set a 6-digit numeric password and remember it. It will be used for further actions in the online and mobile bank.

You will then be redirected to login page. Enter the new password you set in the previous step to enter. You will then receive an SMS token, which you enter in the dedicated field.

Re-enter your newly created password.

How do I change my mobile number to receive SMS tokens? 

You can arrange the change of cell phone number you use to receive the SMS OTP in any Nova KBM branch or submit your request at any Pošta Slovenije branch.

How do I set up Face recognition or Touch ID? 

Setting biometric login depends on your device.

After logging into mBank@Net, you first need to set your mPassword by clicking “More” in the right upper corner. Select and tap the “mPassword Settings” line and select your login method.

- login with TouchID or

- login with face recognition

and follow the steps.

Tip: You should first set up and allow biometric login on your device’s operating system. This option is commonly found under Settings.

Have you been Insight user or you were using RSA key? 

Don't worry! You can register again in less than one minute. With new inovative design is even more easy to use. No extra charge.

ACTIVATE ONLINE BANKING

Can I use eGeslo with new Bank@Net ? 

No with new Bank@Net you can not use eGeslo.

Kako se prijavim v spletno banko in mobilno banko z SMS žetonom?

Za prijavo v spletno in mobilno banko vpišete svoje uporabniško ime in 6-mestno numerično geslo, nato pa še prejeti SMS žeton.

Najprej si boste nastavili 6-mestno numerično geslo, ki si ga zapomnite, saj ga boste uporabljali ob vseh naslednjih prijavah.

Pri nastavitvi upoštevajte naslednje smernice:
- geslo naj vsebuje samo številke in
- znaki naj se ne ponavljajo.

Kakšna je veljavnost SMS žetona? Kako dolgo bo na voljo? Ga lahko uporabim večkrat?

Vsak SMS žeton je veljaven nekaj minut in se lahko uporabi samo enkrat.

Kdo pošilja SMS žetone?

Banka. Kot pošiljatelj SMS sporočila z SMS žetonom se izpiše NovaKBM.

Kakšna je višina nadomestila za pristop k spletni banki in njeno uporabo?

Pristop k spletni banki je za vse uporabnike brezplačen.

Imetniki Paketa Komplet in Premium lahko opravite tudi vsa plačila (do 50.000 EUR) v spletni banki brez nadomestila, prav tako se vam ne zaračuna mesečno nadomestilo za spletno banko.

Mesečno nadomestilo za spletno banko se zaračunava v skladu z veljavnim cenikom banke in je objavljeno tukaj.

Je kakšna starostna omejitev za registracijo preko spleta?

Za registracijo preko spleta morate biti starejši od 18 let.

Kako je zagotovljena varnost postopka registracije na spletno banko in odklepanje uporabniškega računa ter ponastavitve gesla?

Sistem je vzpostavljen z največjo mero varnosti in tako, da preveri ujemanje davčne in mobilne številke uporabnika – imetnika računa v bazi podatkov banke.

Kot dodatna stopnja varnosti in kot element izkazovanja istovetnosti je dodana identifikacija s plačilno kartico in njenim PIN-om, ki ga poznate samo vi.

Zavezani ste k varnemu ravnanju s kartico, kar pomeni, da si morate PIN ob prejemu zapomniti, kuverto s PIN-om pa uničiti. Prav tako imate možnost zamenjave PIN številke na bankomatu naše banke. Tako PIN vaše kartice poznate le vi.

Katero plačilno kartico lahko uporabim za pristop k spletni banki? Vse? 

Za pristop k spletni banki (registracijo) lahko uporabite vse plačilne kartice naše banke, pri katerih ste imetnik računa in razpolagate s PIN-om. Torej vse plačilne kartice, razen virtualne predplačniške Vise in Karante.

Kakšni so stroški odklepanja in ponastavljanja gesla?

Postopek je popolnoma brezplačen.

V kakšnem primeru se ne morem sam odkleniti?

V primeru, da nimate plačilne kartice, se boste za odklepanje uporabniškega računa in novo geslo morala obrniti na skrbnike Bank@Neta.

Kaj vse potrebujem?

Potrebujete le:
- vašo davčno številko
- vašo mobilno številko
- plačilno kartico naše banke in pripadajoči PIN.

Kako si nastavim prijavo s prepoznavo obraza ali prstnega odtisa (Face recognition ali Touch ID)?

Nastavitev biometrične prijave je odvisna od vaše naprave. Po vstopu v mBank@Net si najprej nastavite mGeslo s klikom na »Več« v spodnjem desnem kotu aplikacije. Izberite in tapnite na vrstico »Nastavitve mGesla« ter izberite ponujen način prijave:

prijava s TouchID ali
prijava s prepoznavo obraza
sledite korakom naprave.

Nasvet: Najprej si prijavo z omenjenim biometričnim načinom nastavite oziroma omogočite tudi na sami napravi, in sicer v Nastavitvah.

Zaklenjen uporabnik, pozabljeno geslo ali uporabniško ime?

Če ste se zaklenili svoje uporabniško ime, pozabili uporabniško ime ali geslo, lahko na vstopni strani v mBank@Net tapnete na povezavo »Pozabljeno geslo?« in sledite korakom.

Potrebovali boste davčno številko ter PIN številko vaše izbrane plačilne kartice.

Ali bom v postopku odklepanja uporabniškega računa oziroma ponastavitve gesla dobil čisto novo uporabniško ime?

Prikazano bo vaše obstoječe uporabniško ime.

Kateri so priporočeni brskalniki in minimalne zahteve?

Za doseganje funkcionalnosti in visoke interaktivnosti uporablja napredne zmogljivosti vašega brskalnika. Zaradi hitrejšega delovanja JavaScripta v novejših brskalnikih, priporočamo uporabo enega izmed naslednjih brskalnikov oz. njegovo novejšo različico: Firefox, Google Chrome Edge Opera, Safari, Android browser, Chrome for Android.

You can also check Bank@Net functions Help we prepared for you!

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IMPORTANT:

Bank will never ask for your Password, Personal data, Card number, PIN or other details over e-mail or phone.

recommend you update your security patches, fire walls, Anti virus programs.

Bank's webpages:
www.nkbm.si
bankanet.nkbm.si
online.nkbm.si/bankanet/odklepanje/
online.nkbm.si/bankanet/registracija/
bankanet.nkbm.si/prijava/poslovni

Emergency Numbers

You can call us every business day between 8:00 and 19:00, either toll free at 080 17 70 or +386 2 229 27 60, or email us at bankanet@nkbm.si.

If you suspect that your online banking profile has been compromised, if you have lost or replaced your phone or have had your phone stolen, please call our Contact Centre at 080 17 70 or +386 2 229 2760. Our assistants are available to you 24/7.