Contact center | NKBM

Automated services are available to you any time, 24 hours a day, 7 days a week.

Our professional colleagues can help you on weekdays from 8 a.m. to 7 p.m. on phone number 080 17 70.

To use automated services (check your balance and the last 5 transactions of the personal account, check your credit balance) over the phone at 080 17 70 or in the Niko online chat, you need the tax and mobile number that you previously gave to the bank (at the branch, when opening the account, or anytime later).

1. If you are a Bank@Net user, you will need the 6-digit password you use to log in to Bank@Net for authentication. You will type your password on your phone's dial pad. After successful authentication, we will send you the desired information in an SMS message to your mobile phone number.
2. If you are not a Bank@Net user, you will call an agent in the Contact Center for authentication. He will help you create a one-time password.
3. When the IVR connects you to an agent, the agent can offer you authentication via video call as one of the options.

On the Nova KBM website, you can use the online chat room 24 hours a day, where our virtual assistant Niko can help you find information.

In the Contact Center, we also provide the following services for you during working hours:

• change the daily limit on a Visa debit card
• change the daily limit in the online or mobile bank by the owner and authorized accounts
• blocking of a lost or stolen card
• activation of the security SMS
• activation of secure online purchases on debit and charge card
• splitting the purchase into installments on a Visa charge card
• activation of the Personal Plus account
• placing the debit card on the blacklist or withdrawing it from the blacklist
• blocking of the Bank@Net or mBank@Net
• acceptance and confirmation of the application when submitting a card complaint
• change of data (e-mail address and phone number)
• change of mailing address
• order a PIN
• activation or termination of E-Notifications
• activation or deactivation of the FLIK service
• obtaining or withdrawing GDPR consent
• ordering, changing, or canceling the Hibis notification service
• information about the working hours of branches
• exchange rate information

*All the mentioned services require authentication done through the IVR voicemail or a video call.

In this case, our consultant will assist you in performing the services during the working hours of the Contact Center.

You can. Cancellation of the card is also available outside the working hours of the Contact Center, 24 hours a day, every day of the week. For calls from abroad, call the number +386 2 229 2760.

Our consultants can also help you register and use the Bank@Net online bank and the mBank@Net mobile bank.