General rules:
- Turn off the computer you use for online banking when you are not using it (when you're away from the office or on vacation).
- Do not open emails or email attachments sent by unknown senders; we also advise to exercise care when opening emails and attachments received from known senders, as computer viruses commonly spread that way as well.
- Do not install any software from unknown sources on your computer.
- Never visit any websites by clicking a link in the email; always type the website URL into the address bar in your browser.
- Choose passwords that are difficult to guess, and never share your password with anyone. Keep your passwords at a safe location or remember them, and make sure to change them regularly.
- Make sure that the latest security patches, firewalls and anti-virus software is installed on your computer and run regular anti-virus scans.
- Use the latest version of your preferred web browser and operating system and update both regularly.
Rules for online banking
- If you don't know the person who introduces himself/herself as the client support officer, or if his/her identity is not made known otherwise, make sure to ask about his/her identity.
- The Bank will never request of you to allow remote access to your computer.
- Never send any sensitive data (username, password, etc.) by email.
- Communicate with the Bank only through the Messages feature in your online banking profile.
- Regularly check your account balance and turnover.
- Remember your username and password and do not write them down.
- If you receive an email from the Bank requesting sensitive data, call or visit the Bank to check whether the message is authentic.